Bernie Lou Fernandez

CLOUD \ APP DEVELOPMENT \ WEB DEVELOPMENT

Summary

Bernie is currently contributing to Fujitsu as an L2 Messaging & Collaboration engineer.

His main responsibility includes(but not limited to) overseeing 180K++ mailboxes & 30K++ SharePoint objects and also develop automation tools & monitoring systems based on PowerShell, Power Apps, Power Automate & other Microsoft 365 (M365)’s SaaS product.

In a granular level, his task involves supporting Fujitsu’s subsidiary in APAC, China, Europe, & Oceania in terms of messaging or any communication needs which includes onboarding\offboarding, migration, system update, automation, and downtime resolution.

Moreover, he too is involve in maintaining their on-premise environments (Exchange & Lync servers) and managing other email\web appliances (Sophos).

Prior to that, he did a few outsourced job with Avanade-Microsoft as a M365 (SaaS) support and has been involved with other support stream like service desk, tier 2, telephony infrastructure, and consumer product support.

[Edited: Aug 2021]

Experience & Highlights

Fujitsu Philippines GDC

Techinical Service Engineer | January 2021 - Present

  • Managed assigned requests from supported region using ServiceNow & shared inboxes\Teams channel

  • Developed a highly proficient skills in PowerShell scripting by lead authoring an all-in-one toolbox that automates repetitive tasks in managing M365 and server objects. The toolbox includes versioning system, modularized architecture, and centralized update capability. With that, this initiative..

    • Driven better collaboration within my local team as they can contribute new and update modules as they come and go
    • Reduced errors in task completion by 95%
    • Increased task completion time rate by 40%  

  • Gained a nation wide recognition by developing two monitoring\reporting systems for Exchange & SharePoint online during my first 4 months that resulted to 70% efficiency in managing M365 resources and effortless compliance management.

  • Obtained expertise in M365 Power Platform by leading the deployment of an ITSM system based on SharePoint Online, Power Automate and Power Apps used for three major department.

    • Japan’s project management department. This resulted to the decommissioning of their MS Project server and reduced operation cost by 90%.
    • Philippines’s facilities department. This resulted in a 100% improvements over their existing process which is managing request via email.
    • Singapore’s human resource department. This resulted in a 100% improvements over their existing process which is managing request via email.  

  • Got nominated for a regional awards in Fujitsu Oceania region by developing\deploying an M365 health monitoring system and dashboard that relays service status information to end users and support teams. This reduce unnecessary service desk engaments by 20%.

  • Gained notable credibility by acquiring ITILv4, DevOps and PowerPlatform certifications in FY21-22.  

Accenture

SW/App/Cloud Tech Support Sr Analyst | April 2017 - January 2021

  • Acquired multiple roles from an L1 engineer to an SME Lead
  • Gained technical expertise in Microsoft 365 (SaaS)
  • Gained notable credibility by acquiring a program-wide Microsoft award in FY19 and two Microsoft certifications in FY20.

 

I.T. Operation Analyst | Sep 2015 – Apr 2017

  • Helped mobilize projects within one of the largest portfolio in the company that provides contact center enablement.
  • Gained portfolio-wide award in FY16 and was groomed as a team leader by implementing cost effective initiatives such as server space quota management, UPS stress test, and periodic access review.

 

I.T. Customer Service Associate | Feb 2014 – Sep 2015

  • Work at the Office of the CIO
  • Acquired multiple roles from a help desk representative to a global technical escalation member
  • Displayed usual competency by gaining program-wide recognition in FY15 and by getting certified with ITIL Service Management

 

I.T. Customer Service Associate | Feb 2014 – Sep 2015

  • Geek Squad Covert Agent
  • Participated in outsourcing a client business process by providing computer services via remote access.
  • Exhibited competency by receiving an all – star recognition from our clients at FY14 for exceeding expected metrics (QA, CSAT, Productivity and NPS).

 

Education

University of San Carlos

Bachelor of Science (BS), Electrical, Electronics and Communications Engineering

2013 - 2017

  • Scholar, CAWSA

 

Skills

Cloud: Microsoft 365 | Azure | Google Cloud Platform

Microsoft: Active Directory | Exchange | SharePoint

Scripting: PowerShell | Python

Low-code app: Power Apps | Power Automate | Dataverse

Content Management System: WordPress | Hugo

Front-end: HTML | CSS | JavaScript

Google: AdSense | Analytics

Versioning: Git | GitHub

Support: Incident Management | Service Desk | Customer Service | Troubleshooting

Others: Yoast SEO | Roots Trellis | Roots Bedrock

Certifications

ITIL 4 Foundation Microsoft Partner Cloud Week—Participant PeopleCert DevOps Fundamentals Microsoft Certified: Power Platform Functional Consultant Associate Python for Everybody Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals ITIL 3 Service Management Foundation Microsoft Copilot Partner Bootcamp — FY24 Participant

 

Recognitions

FY 2022

Outstanding Technician Engineering Yushu Award - Nomination | Fujitsu

“Hi Bernie. As a representative of the nomination committee I would like to congratulate you on being nominated for the Outstanding Technician Engineering Yushu Award. Good luck for the Award on Monday.” - Operation Manager

Q4 STARS Awardee - Gold | Fujitsu

STARS Gold Award for demonstrating the following core value: Innovation.

“Thank you for your excellent work on the creation of the PGDC Facilities Assist ticketing tool and providing all-out support and assistance throughout!” - Product Owner

Q3 STARS Awardee - Gold | Fujitsu

STARS Gold Award for demonstrating the following core value: Innovation.

“With him being the team’s Lead Developer, he had delivered multiple initiatives which transpired to several tools that efficiently helped GDC departments such as bur HR and Facilities. He continues to explore more innovation to add to his arsenal which he later shared to the boot camper planting seeds and ensuring that passion for results is passed on.The latest project that he handled, M365 Service Health Automation, will be globally deployed in Fujitsu” - Operation Manager

Q2 STARS Awardee - Gold | Fujitsu

STARS Gold Award for demonstrating the following core value: Innovation.

“Hi Bernie, thank you very much for giving much of your time and effort into building and developing the HRSS Sharepoint Ticketing tool. You have seen the end to end flow of this project, provided timely updates, and dedicated your skills into completing the offboarding module. Kudos and keep it up!” - Product Owner

FY 2021

Q4 STARS Awardee - Platinum | Fujitsu

STARS Platinum Award for demonstrating the following core value: Innovation.

“Very impressive showing of innovative thinking and automation skills. These are key attributes to further improve our services to the customer. Well done and congratulations!” - Global Business Unit Head

(Fujitsu Philippines - Wide Award)

Outstanding Employee of FY2021 | Fujitsu

“Did not show any hesitation in accepting responsibilities when he joined the project last January 2021. One of his key achievements is when he created an SPO Dashboard that lead to the onboarding of new SPO deals for our business unit” - Enactor

(Fujitsu Philippines - Wide Annual Award)

Q3 STARS Awardee - Silver | Fujitsu

STARS Silver Award for demonstrating the following core value: Innovation.

“The fruit of your labor is sweet and I must say you deserve it. Well done and congratulations on your achievement!” - Supervisor

(Fujitsu Philippines - Wide Award)

Q2 Standout Performer | Fujitsu

“Bernie joined Fujitsu last January of this year. He did not show any hesitation in accepting responsibilities and quickly rose to the occasion. Highly motivated, he preserved and showed major advancement in his automation skills in a short amount of time. One of his career’s highlight was when he created an SPO Dashboard that led to the onboarding of new SPO related deals for the project.

He also created a one stop shop automation that increased efficiency and productivity. This tool also has the ability to log changes made, and a security feature of authorized usage” -Supervisor

(Project - Wide Award)

Q1 STARS Awardee - Silver | Fujitsu

STARS Silver Award for for demonstrating the following core value: Innovation.

“Only on his 4th month on the team, Bernie has already provided 2 automations. Congratulations and keep up the forward thinking attitude!” - Supervisor

(Fujitsu Philippines - Wide Award)

FY 2020

DJ Rave Awardee | Accenture

Solution Seeker - Naturally curious, this person is known for their ability to ask excellent relevant questions, in order to identify the solution

Source: aka.ms/DJRAVE (needs MSFT Account)

FY 2019

DJ Rave Awardee | Accenture

Solution Seeker - Naturally curious, this person is known for their ability to ask excellent relevant questions, in order to identify the solution

Source: aka.ms/DJRAVE (needs MSFT Account)

Q3 Einstein Awardee | Accenture

  • Innovation Projects with significant impact to speed, quality and cost
  • Quantify the outcome
  • Provide cost saving

(Accenture Cebu - Wide Award)

Q3 Gantipala Awardee - Likha (Innovate for Results) | Accenture

Likha awardees for the fiscal 2019 third quarter Intelligent Cloud & Infrastructure (ICI) Gantimpala Awards. These innovators take smart risks to deliver more creative and innovative solutions

(Accenture Philippines - Wide Award)

FY 2016

Shift Gear Awardee | Accenture

“Bernie is one best assets in our team and proven his value to make our daily operations running smooth. He keeps looking for solutions can be shared to the entire Technology team and have it documented in our Knowledge Base site. He also keeps on providing suggestions that will improve our processes and tools. On the top of his daily tasks, he is also doing the monthly disk space quota management initiative for Cebu to ensure the project will not incur additional charges beyond the stipulated amount. Overall, Bernie can work with minimum supervision and a team player” - Supervisor

(Accenture Philippines- Wide Award)

FY 2015

Q3 QA Excellence Awardee | Accenture

In recognition of having met the standards of excellence in quality and ensuring satisfactory customer service.

Remarks:

“Bernie is one of the best technologist that RTS ever had.He unselfishly share his skills and knowledge not only to the Manila team but also to the Global RTS team.Although he’s fairly new to the team he proactively participates in any initiatives RTS has. He also finds resolution to an unsual issue and consistently delivers hight quality service to his customers and provides extra mile which resulted to several perfect CSAT scores.These are some reasons why he’s part of the TOP 10 Technologist in CIO for Q3” - Supervisor

(Project - Wide Award)

FY 2013

Q4 All Star Team | Accenture

Fulfillment Agents with best combined CSAT, Productivity and QA Scores

Projects

Web - The Daily Exploits

Personal • Nov 2020

A cost-free (except for the domain), built with open source and coded from scratch website that host my knowledge base throughout my IT Pro career.

The website stand on a micro instance hosted on Google Cloud Platform and setup as LAMP stack. The CMS utilize WordPress and theme heavily customized using PHP\CSS\HTML\JS.

Later iteration, I used Roots Trellis workflow to minimize server maintenance.

[Edited • Oct 2023]

Role: lead developer\designer of this solo initiative

 

Power Apps - PMO

Fujitsu PH GDC • Feb 2021

A tool based on a SharePoint custom form (Power Apps) where in the project management team can manage tasks and their SLA. The home page uses a SharePoint site pages and database is hosted on a list library.

It has automated email notification, responsive design, and rendering process logs on the SharePoint out of the comment section.

Role: lead developer\designer of a 2 man team

 

Scripting - GRS Toolbox

Fujitsu PH GDC • Oct 2021

An all-in-one toolbox that automates repetitive tasks in managing M365 and server objects. I use PowerShell for remotely connecting\managing services and to render the graphical user interface.

Role: lead developer\designer of this solo initiative and moderate ocassional contributors

 

Power Apps - Arachnid

Fujitsu PH GDC • Jun 2022

An app hub based on a Canvas app (Power Apps) where our team organize ourselves. It has automated Teams notification, reponsive design, and in app maintenance.

All frontend is hosted on Power Apps while data sources\backend utilities are hosted on a SharePoint list library

Role: lead developer\designer of this solo initiative and moderate ocassional contributors

Key modules:

  • Kanban - task\project management
  • Focus - time\shift tracker
  • Retro - meeting notes\continous improvement management
  • Workshop - MS Stream videos organizer
  • Profile - performance\progression tracker

 

All frontend is hosted on Power Apps while data sources\backend utilities are hosted on a SharePoint list library

 

Power Apps - Facilities Assist

Fujitsu PH GDC • Dec 2022

A tool based on a Canvas app (Power Apps) where in the facilities department and their end user manage their request. It has automated email notification, reponsive design, and rendering its notes in-app.

All frontend is hosted on Power Apps while data sources\backend utilities are hosted on a SharePoint list library

Role: lead developer\designer of a 2 man team

 

Web - Solutionaut

Personal • Jan 2023

The lightest web deployment stack I’ve ever used. It serves static web pages using a mix of cost-free technologies. In the video below, you’ll see me update a web page from local to production environment.

Role: lead developer\designer of this solo initiative

Overview: Because of this stack’s obvious advantages and simplicity, I’ve moved everything over from my previous website configuration. Mainroad by Vimux is the starter theme I chose, but I made a few customizations (TOC, Darkmode, etc.) because most of the functionality I require is not present.

  • Straightforward: Public HTML files are stored in Google Cloud Storage (GCS), eliminating the need for a host machine (serverless).

  • Quick: With just a few easy cmdlets, it uses Hugo as the static site generator for both of my local and production environments. Local virtual machine and complicated dependencies are no more.

  • Economical: With the amount of ingress and egress in GCS at this setup, I spend essentially nothing per month. However, they are really static files that are kept on GCS, and for a few cents per GB per month, you may store files with the confidence that GCS will provide them with excellent availability and virtually handles any volume of traffic.

  • Secure: Since GCS doesn’t offer free HTTPS support, I utilized Cloudflare for network-related services like DNS and content delivery caching. The Cloudflare server performs SSL termination, which encrypts user traffic from their browser to Cloudflare before decrypting requests between Cloudflare and the origin server (in this example, the GCS server). I don’t pay them anything each month because the fundamental (free) tier can already manage this.

 

 

Power Apps - Plutus (mobile)

Personal • June 2023

A tool based on a Canvas app (Power Apps) where user can track and manage personal finances.

All frontend is hosted on Power Apps while data sources\backend utilities are hosted on a SharePoint list library

Role: lead developer\designer of this solo initiative

Key features:

  • light\dark UI theming
  • modern design and controls
  • animation and feeback

 

 

Power Apps - OMT

Fujitsu PH GDC • Oct 2023

A tool based on a Canvas app (Power Apps) where a service management team in Japan track progress of their orders. It has automated email notification, reponsive design, and complex functions.

All frontend is hosted on Power Apps while data sources\backend utilities are hosted on a SharePoint list library

Role: lead developer\designer of a 4 man team

Key features:

  • light\dark UI theming
  • dual language support (English\Japanese)
  • operational search function that waived delagation limit of the source
  • unattended\button triggered email notifications